Jewelry Repair + Warranty

We provide one year warranty for jewelry valued at $75+. The first repair will be free of charge unless valuable components is missing from the piece then additional fee may apply.  Shipping will be your responsibility. 

Fill out our Repair Request Form here. We will then email you back for you to send us a picture of your piece.

Please note that we reserve the right to deny any unreasonable repair requests.

My warranty is over, can I still get my piece repaired?
Yes, for pieces outside of the warranty please fill out our Repair Request Form here. We will then email you back for you to send us a picture of your piece so that we may provide you with a quote. 

How long do repairs take?
Repairs can take from 4-6 weeks to complete, processed and shipped back.

I lost one earring, what should I do?
We may be able to make a new earring to replace a lost one. Please fill out our Repair Request Form here. We will then email you back for you to send us a picture of your piece. Please note that you will need to send us the remaining earring so that we are able to ensure the pair will match. Please be advised that replacing an earring will cost half the price of the pair. 

How can I check on the progress of my repair?
Please email us at repairs@arachelistudio.com for any questions on repairs that are in progress.

Still have a question? Email us at customerservice@arachelistudio.com